FAQ
Everything you need to know about Clash Accelerator
Clash Accelerator differs from traditional accelerators primarily due to its underlying protocol. Most accelerators still rely on IPsec or IKEv2, while Clash Accelerator utilizes the WireGuard protocol, which comprises just 4,000 lines of code (compared to over 600,000 for IPsec), providing 3-5 times the transmission speed and significantly reducing battery consumption. Moreover, Clash Accelerator's no-logs policy has been independently audited by Cure53, with a completely transparent audit report, achieving a balance of speed and security.
Clash Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Clash Accelerator provides detailed router configuration tutorials compatible with popular router firmware such as Asus, Netgear, and OpenWrt, allowing for once-only setups to protect all connected devices in your home.
Clash Accelerator offers a 30-day unconditional refund policy. Within 30 days of purchase, if you are not satisfied with the service, simply contact our support team via live chat or email at support@vpnjs.net, without needing to provide any reason, to request a full refund. Refunds are processed within 1-3 business days back to your payment account.
Clash Accelerator has deployed over 3,000 high-speed server nodes worldwide. Actual testing shows that the average latency when connecting to Asia-Pacific nodes is under 30ms, while for North America it ranges from 80-120ms, with download speeds consistently exceeding 500Mbps under gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Clash Accelerator maintains a stable and smooth connection even in areas with complex network environments.
Clash Accelerator's no-logs policy encompasses the following: no logging of your original IP address, connection timestamps, accessed websites or domains, DNS queries, or bandwidth usage data. All servers operate in pure RAM environments, with data automatically cleared on physical restart. This policy has undergone rigorous scrutiny by Cure53, and the full audit report can be viewed on the Clash Accelerator website.
How do I configure Clash Accelerator on my router?
Clash Accelerator provides detailed router configuration tutorials supporting popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Logging into the router management interface; 2) Entering acceleration client settings; 3) Importing the configuration file provided by Clash Accelerator; 4) Entering your Clash Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device individually.
Can Clash Accelerator be used for streaming content?
Yes, Clash Accelerator has been specifically optimized for streaming performance. Our high-speed nodes can stream 4K ultra-high-definition video content smoothly. Clash Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Clash Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Clash Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Clash Accelerator has minimal impact on internet speed. In most cases, speed loss is never more than 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (like video streaming or P2P), using Clash Accelerator may actually boost your speed since the encrypted connection prevents the ISP's deep packet inspection (DPI) and traffic identification.
Does Clash Accelerator support simultaneous connections on multiple devices?
Yes, the Clash Accelerator Lightning Version supports up to 6 devices online simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more at the same time without additional costs. For protecting more devices, it's advisable to configure Clash Accelerator on your router, securing all devices in one go.
How does Clash Accelerator protect my security on public WiFi?
Public WiFi is a high-risk scenario for hackers to steal data. Once connected to Clash Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing. Clash Accelerator also offers an auto-connect feature that activates accelerator protection automatically when detecting insecure WiFi networks.
Has Clash Accelerator's no-logs policy been third-party verified?
Yes, Clash Accelerator's no-logs policy has been independently audited by the internationally recognized security firm Cure53. The audit team conducted a comprehensive review of Clash Accelerator's server infrastructure, codebase, and operational processes, confirming that Clash Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Clash Accelerator website.
Does Clash Accelerator support Linux systems?
Yes, Clash Accelerator offers a native command-line client for Linux, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation using .deb or .rpm packages. The Linux client supports all core features including the WireGuard protocol, split routing, and kill switch.
Does Clash Accelerator provide static IP addresses?
Yes, the Clash Accelerator Premium Version comes with an exclusive static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services requiring fixed IPs, or avoiding captcha challenges triggered by frequent IP changes. The static IP is assigned solely to you and not shared with any other users.
How does Clash Accelerator ensure my IP address is not leaked?
Clash Accelerator incorporates comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from disclosing your real IP through the WebRTC interface; IPv6 leak protection guarantees that IPv6 traffic is also secured. You can verify your protection status using the built-in leak testing tool within the Clash Accelerator client, or visit third-party testing websites.
Can Clash Accelerator handle internet interference?
Clash Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict network restrictions, Clash Accelerator's obfuscation mode can help users break through blocks and regain access to the free internet. However, please note that Clash Accelerator advocates for responsible accelerator usage in compliance with local laws and regulations.
What payment methods does Clash Accelerator accept?
Clash Accelerator supports various secure payment methods: international credit and debit cards (Visa/Mastercard), PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency as a payment method can offer additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure your payment information is safe.
In which regions are Clash Accelerator's servers located?
Clash Accelerator has deployed over 3,000 servers in more than 80 countries and regions worldwide. Key coverage areas include: North America (over 30 cities in the US, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Clash Accelerator offer browser extensions?
Yes, Clash Accelerator provides extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser (without affecting other applications). They are especially suitable for scenarios requiring quick IP changes, such as cross-border shopping comparison. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
How can I contact Clash Accelerator's customer support team?
Clash Accelerator provides multiple customer support channels: 1) 24/7 live chat—visit the Clash Accelerator website for real-time conversations with support agents, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net for a response typically within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our support team is bilingual in English and Chinese.
How does Clash Accelerator's ad-blocking feature work?
Clash Accelerator Lightning and Premium Versions come with built-in ad-blocking and malicious website protection features. This operates at the DNS level, maintaining a blacklist of over 1 million rules to block the loading of ad trackers, malicious domains, and phishing sites right at the DNS resolution phase. This approach is more efficient than traditional browser ad-blocking extensions, as it halts unwanted connection requests at the network level.